As part of our ongoing commitment to superior customer service and satisfaction, MacIlvennie & Brown Insurance Agency offers 24-hour local claims service. You may be asking yourself what is this service and how does one use it? Twenty-four-hour local claims service means that any hour of the day or night on any day of the week year round, you can report a claim to our office at 315-232-4593. We will respond to your phone call within one hour of receiving your claim to start your paperwork and answer any critical questions.

MacIlvennie & Brown Insurance Agency is one of a very small number of agencies in the country that offers this service to its customers.